Question: I would like to give a fan club membership as a gift. How do I do that?

Answer: Please send an email to us at support@bobice.com and we will be glad to help you with this.

Question: I am trying to sign up my son/daughter/spouse, but he/she doesn't have his/her own email address. What can I do?

Answer: The system will not allow more than one member to share the same email address, but you may obtain a free one usually through your own ISP, or through a service like Yahoo.com. If you have other problems signing up a friend or family member, like issues with your credit card, etc. you may write to support@bobice.com.

Question: How do I renew my membership?

Answer: Visit the Fan Club page and click the link at the bottom of the page to Renew Your Membership.

Question: Why am I not receiving email from the Fan Club?

Answer: We get a lot of email bounced back when we send out our fan club newsletters, Meet & Greet info, etc. Please make sure your email address is typed correctly on every form you fill out. If you notice that your email address is incorrect, please change it by clicking on "My Settings" in the upper-right corner when you are logged in. Also, please be sure to check your Junk Mail folder daily if you have one. Certain Internet Service Providers have very strong filters, making it difficult for some of you to receive our emails. It is also very helpful if you put all of our fan club email addresses into your address book so your ISP will recognize them as safe. We will post all the newsletters we send out in the NEWS section and the message board on the site.

Question: I have a new email address. How can I change my information?

Answer: You may change all your information, including your email address, by clicking on the "My Settings" link at the top right of this page when you are logged into the site. If you are on a Pre-Sale Ticket and/or Meet & Greet list, you must also write to Support@BoBice.com to let us know so that we can keep your information updated and you can still receive notifications from us.

Question: I have a question that is not answered here. What should I do?

Answer: Please note that with rare exception, we do not respond to basic questions sent via email if the answer can be found here in the FAQ section. If you have a question that needs immediate assistance and/or it's a weekend or holiday, head over to the message board, where many experienced community members are willing and able to answer any questions you may have. If you have a question that is not answered here, you can email us at support@BoBice.com

Question: How can I find out when I first signed up for the Fan Club?

Answer: Visit the Fan Club page. The bottom of the page will reflect how many days are left in your membership.

Question: Where should I look if my thread disappears off of the message board?

Answer: Posts and threads are sometimes moved to more appropriate forums. Check forums to that reflect the topic you were discussing.